Return Policy
Unless noted at purchase, merchandise purchased from Craft & Shaft, Inc. may be returned for a replacement or refund (excluding shipping charges) within 30 days of delivery. Bows and Crossbows are not returnable.
Only regular priced items may be refunded. Sale items cannot be refunded.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
All return shipments must display a Return Authorization Number printed clearly on the outside of the package.
Returns must be unused, in new condition, and in the original sealed manufacturer’s packaging (including packing material, plastic bags, accessories, all parts, screws, tools, manuals, warranty cards, registration information, etc.).
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, email us at bowparts@yahoo.com and send your item to: 7001 Snell Hill Road, Bath, New York 14810.
Special or personalized orders, closeouts/clearance, cut arrows/shafts, etc. may not be returned under any circumstance other than to replace an item due to defective product.
Gift Cards are nonrefundable.
Our acceptance of a UPS/USPS package does not constitute approval of a returned item. Approval of returned merchandise is at the sole discretion of Craft & Shaft, Inc. as to the item’s condition and ability to be returned.
There are certain situations where only partial refunds are granted:
Returns received after 30 days will carry a 20% restocking fee.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Returned items that are not in original packaging and/or showing any signs of use, installation or wear will carry a 20% restocking fee or may be refused entirely depending upon the severity of wear.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping returns
To return your product, you should mail your product to: 7001 Snell Hill Road, Bath, New York 14810.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Craft & Shaft, Inc. reserves the right to refuse the return of any product that is used, damaged or un-sellable for any reason.
Return shipping will only be refunded in the event of an error made by Craft & Shaft, Inc. All CODs sent to Craft & Shaft, Inc. will be refused and returned to sender.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed to your original method of payment via PayPal, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at bowparts@yahoo.com. Craft & Shaft, Inc. is not responsible for refund delays due to third party processing.
Contact Us:
Craft & Shaft, Inc
7001 Snell Hill Road
Bath, New York 14810
Phone: 607-329-1981
Email: bowparts@yahoo.com
Phone Orders – Eastern Time 12:00PM-9:00PM
Monday 10:00AM-5:00PM • Tuesday 5:00PM-8:00PM • Wednesday Appointment only • Thursday 10:00AM-8:00PM • Friday 10:00AM-8:00PM • Saturday 10:00AM-2:00PM • Sunday Closed